How do we order filter replacements?
Phone 0800 4Premo or
contact us online.
Does the machine need washing?
Under normal daily use no washing is necessary. Wipe the exterior of the machine with a soft lint free cloth. If debris enters the tank it can be wiped or scraped out. No chemical is needed. If in the unusual situation of needing to clean a machine, we recommend using hot water with detergent and then rinsing with vinegar solution.
What about guarantees and durability of the machine?
We have a 2 year guarantee and provide a service through our 0800 4 Premo for problems that can be solved via phone. The machine is built for durability and with the machines we have already been trialing now for 8 years we have proven very little need for servicing. If for some reason there is a problem we have a replacement machine policy while your machine is being repaired. We will immediately send you a replacement machine and we are prepared to pay the costs for this. You can then send us your machine for us to repair, if it is a manufacture or design fault we will cover all costs. If it is damage created by yourself we will charge you for the transport and service costs at a reasonable rate.
How much frying medium (FM) will I save?
The factors determining this are varied. It is dependant on your turnover, size of your vats, types of food cooked and quality of thermostats. From experience the better quality FM along with our oil management method you can gain up to 50% savings. Refer to our information page for this method.
To ask us a question, please contact us online